Our goal is to deliver your order as quickly as possible. J. ELSTER ships within the United States via UPS Ground (delivery within 4-6 business Days), UPS Second Day Air (delivery on the second business day) and UPS Next Day Air Saver (delivery on the next business day). Please note that shipping times do not include processing, please see below for information on processing times.
Please allow up to two weeks turnaround for custom orders as these items are made-to-order. We will notify you via email regarding the status of your custom order.
We are not able to ship to PO Boxes or APO/FPO addresses at this time.
Orders placed between Monday and Friday are processed within 48 hours of receipt. All orders received after 3pm on Friday will be shipped the following Monday. Orders received on holidays will be processed the next business day. Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.
Shipping and processing time does not include weekends or holidays. For additional delivery time information, please email JELSTER@TheDevelopment.nyc.
J. ELSTER does not offer weekend delivery.
Prices displayed on the website do not include tax. When shipping within the United States, sales tax will only be charged to orders shipping to New York and California.
All shipments are insured for the value of the merchandise and require a signature, at which point responsibility for the purchased goods is passed on to you.
J. ELSTER accepts returns and exchanges on all non-sale items within 7 days from receipt of package. Items must be unworn and in re-sellable condition. All items must have their original tags and be accompanied by a receipt.
We offer FREE exchanges on all full-priced merchandise. To make an exchange, please emailJELSTER@TheDevelopment.nyc with your original order information and exchange request. After stock availability is confirmed, we will provide you with a free UPS label for the return shipment. The exchange shipment will be sent to you free of charge.
You have 7 days from the receipt of your package to request a Return Authorization Number and dispatch your return shipment. Please email JELSTER@TheDevelopment.nyc to obtain a Return Authorization number and address for return shipment. If you are exchanging your item, we will provide you with a UPS label at this time.
We advise customers to send returns via a method that offers shipment tracking, and to purchase shipping insurance for the full value of all merchandise sent for return. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen or mishandled.
Unidentified returns may be returned to the sender or refused.
Your account will be credited, less any applicable shipping costs or credit card fees within 5 Business Days of receipt.
Clients are responsible for return shipping costs. In the case that there is a mistake in the fulfillment of the order, J. ELSTER will cover the costs of the exchange on full-priced and discounted merchandise.
We guarantee our merchandise to be free of manufacturing defects and will accept any items for refund or exchange. Should this occur, J. ELSTER will cover the costs of the return or exchange on full-priced merchandise.
J. ELSTER will not refund international duties and taxes. Please contact your local customs office for any questions.
J. ELSTER is not responsible for delays in shipping or delivery due to force of nature or any other uncontrollable event.
All Sale Items and Special Orders are Final Sale.
Please note that the J. ELSTER Collection is raw and rough edged. Individual pieces are handcrafted and will vary.